AP Investigation: Hospital patients held hostage for cash
NAIROBI, Kenya (AP) — The Kenyatta National Hospital is east Africa’s biggest medical institution, home to more than a dozen donor-funded projects with international partners — a “Center of Excellence,” says the U.S. Centers for Disease Control and Prevention.
The hospital’s website proudly proclaims its motto — “We Listen … We Care” — along with photos of smiling doctors, a vaccination campaign and staffers holding aloft a gold trophy at an awards ceremony.
But there are no pictures of Robert Wanyonyi, shot and paralyzed in a robbery more than a year ago. Kenyatta will not allow him to leave the hospital because he cannot pay his bill of nearly 4 million Kenyan shillings ($39,570). He is trapped in his fourth-floor bed, unable to go to India, where he believes doctors might help him.
EDITOR’S NOTE: First in a two-part series on hospitals that detain patients if they cannot pay their bills.
At Kenyatta National Hospital and at an astonishing number of other hospitals around the world, if you don’t pay up, you don’t go home.
At an astonishing number of hospitals around the world, if you don’t pay up, you don’t go home. Hospitals often detain patients long after they should be medically discharged, using armed guards and other tactics till they settle their accounts. (Oct. 25)
The hospitals often illegally detain patients long after they should be medically discharged, using armed guards, locked doors and even chains to hold those who have not settled their accounts. Mothers and babies are sometimes separated. Even death does not guarantee release: Kenyan hospitals and morgues are holding hundreds of bodies until families can pay their loved ones’ bills, government officials say.
Dozens of doctors, nurses, health experts, patients and administrators told The Associated Press of imprisonments in hospitals in at least 30 other countries, including Nigeria and the Democratic Republic of the Congo, China and Thailand, Lithuania and Bulgaria, and others in Latin America and the Middle East.
The AP investigation built on a report last year by the British think-tank Chatham House; its experts found more than 60 press reports of patient detention in 14 countries in Asia and sub-Saharan Africa.
“What’s striking about this issue is that the more we look for this, the more we find it,” said Dr. Ashish Jha, director of the Harvard Global Health Institute, who was not involved in the British research. “It’s probably hundreds of thousands if not millions of people that this affects worldwide. It is not something that is only happening in a small number of countries, but the problem is that nobody is looking at this and it is way off the public health radar.”
—In the Philippines, Annalyn Manalo was held at Mount Carmel Diocesan General Hospital in Lucena City for 1½ months starting last December following treatment for heart problems. Administrators refused initially to allow her family to pay in installments — and the cost of each extra day in detention was added to the bill.
“We were treated like criminals,” said Manalo’s husband, Sigfredo. “The security guards would come and check on us all the time.”
—In Congo’s second city of Lubumbashi, the AP visited more than 20 hospitals and clinics and found that all but one routinely detained patients who failed to pay, even though the practice is illegal there.
—In Bangalore, India, Emmanuel Malagi was detained in a private hospital for three months after he was treated for a spinal tumor, according to his brother, Christanand. Prevented from seeing him, his family scrambled unsuccessfully to pay his nearly 1.4 lakh rupees ($19,281) bill — and when he died, the hospital demanded another 10 lakh ($13,771) to release the body.
—In Malaysia, a medical student from the Netherlands on a diving trip got the bends. He couldn’t afford his decompression treatment; the hospital locked him in a room for four days, with no food or drink, until he was able to get the money, according to Saskia Mostert, a Dutch academic who has researched hospital detentions.
—In Bolivia, a government ombudsman reported that 49 patients were detained in hospitals or clinics in the last two years because they couldn’t pay, despite a law that prohibits the practice.
During several August visits to Kenyatta National Hospital, The Associated Press witnessed armed guards in military fatigues standing watch over patients, and saw where detainees slept on bedsheets on the floor in cordoned-off rooms. Guards prevented one worried father from seeing his detained toddler. All despite a court ruling years ago that found the detentions were illegal.
Health experts decry hospital imprisonment as a human rights violation. Yet the United Nations, U.S. and international health agencies, donors and charities all have remained silent while pumping billions of dollars into these countries to support splintered health systems or to fight outbreaks of diseases including AIDS and malaria.
“It’s the dirty underbelly of global health that nobody wants to talk about,” said Sophie Harman, a health academic at Queen Mary University of London.
“People know patients are being held prisoner, but they probably think they have bigger battles in public health to fight, so they just have to let this go.”
Hospital detentions, some experts argue, can be traced to policies pushed decades ago by the World Bank, the World Health Organization, UNICEF and others who made loans to developing countries on condition that they charge patients fees for medical services. Without explicit protections in place to protect the poor, they say, the policies gave countries the freedom to extract health care payments however they saw fit — including detaining patients.
The practice appears to be most prevalent in countries with fragile, underfunded health systems where there is little government accountability. But the problem has also surfaced in wealthier countries, with patients being detained in hospitals in countries including India, Thailand, China and Iran.
In many countries when patients cannot afford to pay for health care, they are usually either sent to a public hospital where treatment is covered by the state or refused help altogether. In some hospitals in Cameroon and elsewhere, for example, the problem of patient imprisonment was solved by some institutions by simply demanding payment upfront.
Where patients are imprisoned, hospitals acknowledge it is not necessarily profitable. But many say it often leads at least to partial payment and serves as a deterrent.
Unlike many hospitals in developed countries, African hospitals don’t always provide food, clothing or bedding for patients, so holding onto them does not necessarily incur a significant cost. Detained patients typically rely on relatives to bring them food while those without obliging family members resort to begging for help from staff or other patients.
Dr. Festus Njuguna, a pediatric oncologist at the Moi Teaching and Referral Hospital in Eldoret, about 300 kilometers northwest of Nairobi, said the institution regularly holds children with cancer who have finished their treatment, but whose parents cannot pay. The children are typically left on the wards for weeks and months at a time, long after their treatment has ended.
“It’s not a very good feeling for the doctors and nurses who have treated these patients, to see them kept like this,” Njuguna said.
Still, some officials openly defend the practice.
“We can’t just let people leave if they don’t pay,” said Leedy Nyembo-Mugalu administrator of Congo’s Katuba Reference Hospital. He said holding patients wasn’t an issue of human rights, but simply a way to conduct business: “No one ever comes back to pay their bill a month or two later.”
At many Kenyan hospitals, including Kenyatta, officials armed with rifles patrol the hallways and guard the hospital’s gates. Patients must show hospital guards a discharge form to prove they’re allowed to leave and even visitors must sometimes surrender their identification cards before seeing patients.
In its 2016 financial report, Kenyatta’s auditor-general said the hospital lost more than $470,000 in fees from patients who “absconded” without paying. That year, the hospital reported total revenue of more than $115 million.
Patient detentions at Kenyatta have been flagged for years, among other concerns. In January, demonstrators called for an investigation into allegations of rape and sexual harassment of patients at the hospital. Kenya’s Human Rights Commission attempted to conduct an audit of Kenyatta, but officials refused to cooperate and have ignored all requests for information about detained patients.
“This is something that hospital authorities have been trying to keep under wraps,” said George Morara, vice chairperson of the country’s national commission on human rights. He said the number of Kenyans imprisoned in hospitals is “disturbingly high” and that the practice is “ubiquitous in public and private hospitals.”
He said patients have been held at Kenyatta for up to two years, and it was reasonable to suspect that hundreds of patients could be detained there at any time.
Kenya’s ministry of health and Kenyatta canceled several scheduled interviews with the AP and declined to respond to repeated requests for comment.
After she was elected to Kenya’s Parliament, Esther Passaris visited Kenyatta last December to check on supporters who were injured in election violence. She was stunned to find that patients were incarcerated.
“There was one lady I met in the corridor and she was crying, ‘please let me go home,’” Passaris said. The woman had hurt her back and hip. She had been medically cleared to leave, but wasn’t allowed to go home because she hadn’t paid her bill. “I just thought, ‘Oh my goodness, it’s almost Christmas, how can these people not go back to their families?’”
Passaris started an online campaign to have the patients released. Just before the holidays, Kenyatta let more than 450 leave — a victory, Passaris says, though the problem remains.
“Unfortunately,” she said, “you can’t get water from a rock, so some of these patients stay for a year because they don’t have the money.”
Foreign agencies and companies that operate where patients are held hostage typically have very little to say about it. Some experts said the international health community’s failure to address the issue has undermined its own goals.
“Aid money becomes ineffective and useless in an environment where people are terrified they’re going to be locked up,” said Robert Yates, a health policy expert at Chatham House, the British think tank that reported on imprisoned patients. “It’s very embarrassing for the global health community that these detentions have become so embedded into countries that they seem normal, and so the whistle needs blowing on all of us.”
Said Harvard’s Jha: “There are basic human rights abuses that we cannot ignore in the 21st century. It is not too much to ask that when private companies like pharmaceuticals or federal agencies like the CDC become aware that their partners engage in such a fundamental violation of human rights, that they hold them accountable and work to end these practices.”
The CDC provides about $1.5 million every year to Kenyatta and Pumwani Maternity Hospital, via funding from the President’s Emergency Plan for AIDS Relief, or PEPFAR. At Kenyatta, the CDC covers treatment costs for patients with HIV and tuberculosis, trains health workers and helps with HIV testing, among other programs. The agency declined to comment on whether it was aware that patients were regularly detained at Kenyatta and Pumwani or if the agency condones the practice.
Among its other partnerships, Kenyatta has been working with the University of Washington for more than 30 years. Dr. Carey Farquhar, director of the university’s Kenya Research and Training Center, said she didn’t recall seeing any detained patients at Kenyatta, though was not surprised that it happened — she knew of no hospitals there that did not detain patients.
“It does make me uncomfortable,” she said.
Farquhar said the issue “doesn’t cross our radar as much” since her university is focused on medical research, rather than patient care. She added that she might raise the issue with her colleagues at Kenyatta but that “the solution has to come from within.”
The drugmaker Novartis also partnered with Kenyatta for several years, helping pay for some of its doctors to study kidney transplant techniques at a Barcelona hospital. Novartis declined to comment on whether its staffers had seen detained patients at Kenyatta or whether it approved of the practice.
Dr. Agnes Soucat of WHO said the U.N. agency was aware of hospital detentions and confirmed they happened “quite frequently.”
“We do not support this in any way, but the problem has been documenting where it happens,” said Soucat, director of WHO’s department of health systems, financing and governance. To date, WHO has made no attempt to collect data on hospital detentions and says such information is hard to find. The AP obtained patient lists, records and bills from about a dozen hospitals in Congo detailing imprisonment practices.
And though WHO has issued hundreds of health recommendations — from treating AIDS to Zika — the agency has never published any guidance advising countries not to imprison people in their hospitals.
Soucat said WHO officials in more than a dozen countries had expressed their concerns about detained patients to ministers of health, but that those discussions were private.
One international organization did fight publicly for detained patients.
Researchers for the Center for Reproductive Rights, which acts to support women’s health around the world, were conducting a study of maternal health care in Kenya in early 2012 when they learned of the cases of Maimuna Awuor Omuya and Margaret Oliele.
Unable to pay her bill at Pumwani Maternity Hospital after the delivery of her sixth child, Omuya and her baby were imprisoned along with more than 60 other women in a damp ward, in September 2010. She often slept on the wet ground next to a flooded toilet. Mother and child were released after nearly a month, but only when one of Omuya’s friends appealed to the mayor to intervene.
Two months later, Oliele arrived at Pumwani. During a botched cesarean section, doctors left a pair of surgical scissors inside Oliele’s stomach; a second surgery was needed to remove the scissors and she later suffered a ruptured bladder and a blood infection. When she couldn’t pay her hospital fees, Oliele was taken to a detention ward.
“I tried to escape, but when I got to the main gate, I was taken by the security guards,” Oliele told AP. “I had no clothes on and still had the catheter in my stomach. The guards then forcefully took me back to the hospital where they handcuffed me to a bed, while claiming that I had gone mad.” She was held for six days.
Center for Reproductive Rights lawyers resolved to take up the cause of detained patients, bringing suit on behalf of Omuya and Oliele.
“These were two very appalling cases and their treatment was very degrading,” said Evelyne Opondo, a senior regional director at the center who oversaw the case.
They won. In September 2015, Kenya’s High Court ruled the women’s detention violated numerous human rights enshrined in the constitution and was therefore illegal. The High Court described the women’s detention as “cruel, inhuman and degrading.” The court further ordered the Kenyan government to “take the necessary steps to protect all patients from arbitrary detention in health care facilities.”
But three years later, it appears little has changed.
“People are still being detained,” Oliele said. “They should stop treating people like animals and treat them as fellow human beings.”
Opondo said detentions continue because nobody has asked hospitals “to provide answers, because they’ve not been held accountable.” She estimated there could be many thousands of people across the country detained, based on information received by the center and news reports.
Although the court instructed the government to produce guidelines on how hospitals should waive fees for patients unable to pay, Opondo said the proposed fixes have not gone far enough. A program that provides free maternity care is only available at a select number of private hospitals and does not include post-delivery care.
Earlier this month, Kenya’s High Court ruled again that imprisoning patients “is not one of the acceptable avenues (for hospitals) to recover debt.” The case involved a man detained at Nairobi Women’s Hospital since June 25; the judge ordered his immediate release despite the outstanding bill. Kenyan politicians also will soon debate a proposed amendment to the country’s health law that will explicitly make patient detentions illegal.
The latest amendment was submitted by MP Jared Okelo, a member of Parliament who described the imprisonment of mothers as “rampant.”
Omuya is still scarred by her detention at Pumwani. She says she developed chronic pneumonia after being held in the damp, cold conditions there and has not been able to work full-time since.
Neither Omuya nor Oliele have been paid the damages awarded to them by the court: Omuya was to receive 1,500,000 shillings ($14,842) from the hospital while Oliele was to receive 500,000 shillings ($4,948).
And Omuya’s family has had another run-in with a Nairobi hospital.
Several months ago, Omuya’s youngest brother was admitted to Mbagathi District Hospital after falling ill and collapsing.
“We don’t know what it was, but the doctors told us he needed many medications to treat, that it was a poisoning,” she said.
Doctors completed their treatment and presented her brother with a bill of about 134,000 shillings ($1,326).
When Omuya and her family were unable to raise the necessary funds, the situation took an unwelcome but familiar turn: her brother was imprisoned. Hospital managers asked the family to pay at least half the outstanding amount, but after about a month and a half, they had only scraped together about $120. Omuya said her brother was freed only when his doctor negotiated his release.
“Detentions still go on because there are no rights here,” she said. “What I suffered, I want no one else to suffer.”
Desmond Tiro in Nairobi and Paola Flores in La Paz, Bolivia contributed to this report.
A selection of some of the hospital detention records obtained by the AP: